Requesting a new campaign

When you want to run new activity with your agency, you can request it directly from the Client portal. The agency's planning team sees the request immediately and picks it up.

Where to request

• Campaigns → Request new — for a full campaign.
• Chat — for ad-hoc questions or smaller pieces of work.

What to include

A clean brief saves days of back-and-forth. At a minimum:

• What you want done — the activity itself (audits, stock counts, displays).
• Where — the store list or retailer, region, and rough count.
• When — a target start date and how long you want it to run.
• What success looks like — one or two metrics you will judge it by.

Attachments

Attach any support material: product imagery, planograms, existing creative. The agency team can see everything you attach.