Evidence

Uploading evidence

Attach photos and notes to a call so the agency and client can see what you saw.

1 min read • Updated 2026-04-19

Evidence is the single biggest reason submissions get rejected or requested-for-changes. A clear, well-labelled photo is worth more than five pages of notes.

What to attach

  • Hero shot — the fixture from a wide angle so the whole display is visible.
  • Close-ups — pricing labels, promotional material, damaged units. One per issue.
  • Before/after — if the brief asks you to tidy or re-set the fixture, attach both.

How to attach

On the call page, open the Evidence section.

  • Take photo opens your camera directly. The file is named with the store and date automatically.
  • Upload picks from your device's gallery — useful if you already took photos before opening the app.
  • Add note attaches a short text note alongside the photo.

Tips for good photos

  • Hold the phone steady and wait for focus to lock.
  • Make sure the fixture is well lit — turn your back to the store light so you don't silhouette.
  • Crop tight on the subject; a full aisle is rarely what the agency needs to see.