Issues and profile

Updating your profile

Keep your contact details, region, and availability up to date so the agency can schedule you correctly.

1 min read • Updated 2026-04-19

Your profile controls what the agency sees when they are deciding who to send where. Keep it accurate — it is the difference between getting calls near you and getting calls two hours away.

Where to edit

Open Settings → Profile from the sidebar (tap your avatar on mobile).

What to keep current

  • Phone number — how the agency reaches you on the day.
  • Region — which areas you're willing to work in. Calls outside your region will not be offered to you automatically.
  • Availability — block out dates when you are not available (holidays, other commitments). The scheduler hides you from those dates.
  • Avatar — helpful so the agency team can put a face to your name. Not required.

Changing your phone or email

Phone is self-service; update it and tap Save. Email is read-only here — contact your agency admin to change it, because it is also your login.