Issues and profile
Updating your profile
Keep your contact details, region, and availability up to date so the agency can schedule you correctly.
1 min read • Updated 2026-04-19
Your profile controls what the agency sees when they are deciding who to send where. Keep it accurate — it is the difference between getting calls near you and getting calls two hours away.
Where to edit
Open Settings → Profile from the sidebar (tap your avatar on mobile).
What to keep current
- Phone number — how the agency reaches you on the day.
- Region — which areas you're willing to work in. Calls outside your region will not be offered to you automatically.
- Availability — block out dates when you are not available (holidays, other commitments). The scheduler hides you from those dates.
- Avatar — helpful so the agency team can put a face to your name. Not required.
Changing your phone or email
Phone is self-service; update it and tap Save. Email is read-only here — contact your agency admin to change it, because it is also your login.
Pay rate
Your pay rate is set by the agency, not by you. If you think it is wrong, message them directly rather than trying to change it here.